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Making A Purchase

Making a purchase couldn't be easier. Browse our website and click the "Buy Now" button to add anything you want to the shopping cart. After you have finished your selection, click on "View Cart " to complete your shopping.

We accept most credit and debit cards, using our secure server. If it is more convenient we also accept Paypal.

If you have any special requests, there is a box available during the checkout process, or drop us an email

Delivery

All of our items are handcrafted, which obviously will effect the despatch time. Some items, for example table diamonds, we aim to despatch within 7-10 working days, and often a lot faster.

If your item is made to order, we aim to have it completed within 2 weeks of the order being placed. If we encounter any problems, we will contact you as soon as possible. There are a few exceptions, which are specified on individual items. Bespoke pieces may take longer

If you need urgent delivery, we can usually accomodate this, please don't hesitate to ask.

Delivery Charges

All deliveries will require a signature on arrival (except Gift Vouchers). For urgent and high value orders we recommend Special Delivery.

UK Deliveries under £15 - Free, sent by standard mail with a certificate of posting
UK Deliveries over £15- Free, sent by Recorded Delivery
UK Special Delivery - £5.95 (insured)
Europe Airsure - £9.95  (insured)
Worldwide Airsure - £14.95 for the first item and £1 for each additional item   (insured)

Returns

Refunds are only available for stock items (i.e. not made to order). Please note that ALL items of jewellery, bridal and hair accessories are specifically made to order (which is why they take a little longer). These items are not eligible for refund, except in special circumstances where we have been contacted before an order is placed.

We really want you to love your purchase, so if you have any queries before placing your order we would be delighted to send you additional photographs, colour samples or details. We will also happily send you a photograph of your order before it is despatched to make sure it looks just right.

If a stock item is not defective and you want to return it,, there is a 15% restocking fee applied to cover administrative costs. Items must be returned in the same condition they were received, and with any promotional offers included. Please contact us within 48 hours of receipt to arrange returning the item. Items must be returned within 7 days of receipt.

In the unlikely event that your item is defective, a replacement or refund will be sent as soon as possible.

For hygiene reasons, earrings or earring sets cannot be returned unless defective

Payment Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site, and are destroyed after your order is dispatched.

Card transactions will appear on your statement as CTA Services

© Copyright 2009 Mango Gems
 
Tel: 01983 241230