Refunds are only available for stock items (i.e. not made to order). Please note that ALL items of jewellery, bridal and hair accessories are specifically made to order (which is why they take a little longer). These items are not eligible for refund, except in special circumstances where we have been contacted before an order is placed.

We really want you to love your purchase, so if you have any queries before placing your order we would be delighted to send you additional photographs, colour samples or details. We will also happily send you a photograph of your order before it is despatched to make sure it looks just right.

If a stock item is not defective and you want to return it,, there is a 15% restocking fee applied to cover administrative costs. Items must be returned in the same condition they were received, and with any promotional offers included. Please contact us within 48 hours of receipt to arrange returning the item. Items must be returned within 7 days of receipt.

In the unlikely event that your item is defective, a replacement or refund will be sent as soon as possible.

For hygiene reasons, earrings or earring sets cannot be returned unless defective